Phone: 407-503-7256
Fax: 407-503-2383

5800 Universal Boulevard in the Hard Rock Hotel, Orlando, FL 32819

News & Promotions

Summer Lobster Dinner for 2 or for You

Our Summer Lobster Dinner for 2 or for you is back at a classic Palm price! June 1 through August 31st, enjoy two succulent lobster dinner choices featuring our classic 4 lb. Jumbo Nova Scotia Lobster with melted butter and lemon. Read More...

July 2014 Member Special

Special Pricing for 837 Club Members Only: This month members can save off of the bottle price of two award-winning Italian selections. Read More...

Half Off PrimeTime at Palm Bar

We're raising the bar at PrimeTime! Join us at Palm Bar from 5:00 to 7:00 pm Sunday through Friday for HALF PRICE Prime BitesĀ®. Read More...

The Palm in Orlando is located in the city's hottest hotel, the Hard Rock Hotel at Universal Studios, and has truly become a place to see and be seen. Juicy steaks and jumbo Nova Scotia lobsters along with our famed personalized service, make The Palm a restaurant well worth the visit.

Your Hosts

Michael Martin, General Manager >

Marisa Mathews, Sales Manager >

Michael Martin, General Manager
For nearly thirty years, Michael Martin has been working in the restaurant industry with a proven track record for customer satisfaction and professionalism in his work. Michael began his career as a fourteen-year old busboy at "Ricky's Clam House" in the Bronx. He then switched gears and worked as a Project Manager at an international law firm for four years; it was there he became acutely aware that his true passion was in the service and hospitality industry. In the spring of 2002, Michael joined The Palm family where he opened The Palm in downtown Los Angeles as a server. It was at that location he was awarded "Server of the Year" in 2003 by the California Restaurant Writers Association. Michael then transitioned into The Palm's management team in the fall of 2004 as an Assistant Manager in Philadelphia and was quickly promoted to Assistant General Manager in the spring of 2005. Michael came full circle in December of that same year when he was promoted to General Manager of The Palm in Orlando, his current position. During his quick ascent/ascension, Michael has embraced The Palm philosophy of providing his guests the ultimate dining experience. He always strives to exceed his customer's expectations by anticipating their every need. According to Michael, "the rewards of the job are great but there are none greater then the exuberance of a loyal Palm customer or meeting a 'first timer' who was wowed by their dining experience." In 2009, Michael was the recipient of The Palm's annual "Gigi Award", an honor reserved for individuals who demonstrate the commitment to preserve the old-world hospitality and charm found at the original Palm for the past 80 years, qualities which were demonstrated by the award's namesake, Gigi Delmaestro. Michael's other loves are his wife Candace and and his daughter and son.


Marisa Mathews, Sales Manager
Marisa Mathews is dedicated to creating flawless events and parties from beginning to end. When it comes to catering, Marisa uses her extensive experience of over 15 years in hospitality to oversee one-of-a-kind events for the clients at The Palm Orlando. After extensive exposure to different elements within the hospitality field, her true passion for sales and event planning surfaced. Marisa Mathews accepted a position as sales manager at Planet Hollywood in Orlando Florida. Here, she gained an innate understanding of the food and beverage industry. After several years, she decided to join the acclaimed family owned restaurant, The Palm, at their Universal venue located in the Hard Rock Hotel. The meetings and convention market is very valuable to the restaurant, so our goal is to ensure that everyone has a successful event and a memorable experience. We want you to return, year after year, and enjoy the relationship that has been built with a team that truly cares.

Dinner Served
Sunday - Monday, 5:00 PM - 9:00 PM
Tuesday - Saturday, 5:00 PM - 10:00 PM


PrimeTime at Palm Bar:
Sunday - Friday, 5:00 PM - 7:00 PM

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5800 Universal Boulevard in the Hard Rock Hotel Orlando, FL 32819
Phone: 407-503-7256
Fax: 407-503-2383