Frequently Asked Questions

Here are the answers to some of our frequently asked questions (FAQs). If you have additional questions, you can call your local Palm directly or email us at customercare@thepalm.com.

Q: What is your dress code?
A: Our suggested dress is business casual. Jacket and tie are not required.

Q: Who can I contact about Palm products found in HomeGoods retail stores?
A: For any question regarding our Palm products sold through Home Goods, you will need to contact their customer service directly at 1-800-888-0776.

Q: What is my pin number to access my 837 Member online account?

A: Your pin number is a four digit number and typically corresponds to mmdd of the account holder's birthday.

Q: My 837 points were not added when I dined, how can I have them added to my account?
A: To have missing points added to your 837 account you can contact Member Services at (866) 333-7256. You will need to provide the date you dined, Palm location you dined at, and check number.

Q: How can I update my 837 Account information?
A: You can contact Member Services at (866) 333-7256 and a representative would be happy to assist you.

Click here for more 837 Club Frequently Asked Questions.